Click the links below for answers to questions about your program or membership
1. How much does iVideo Converter cost?
iVideo Converter Basic is absolutely free to download and use. There are no fees or charges per download. You can download and install iVideo Converter Basic here.
iVideo Converter PRO offers multiple membership options starting at only $19.88. You can view the membership options here.
2. I'm having troubles with my program. How do I contact Technical Support?
Technical Support is offered to iVideo Converter PRO members. To contact our Technical Support department, login to the Members Area here.
To login to the Members Area, enter your full name and the email address you provided during registration into the login form, then click the "Login" button. After you're logged into the Members Area, click the "Contact Support" link on the left and use the form to send your support request to our Technical Support department.
Although support requests are generally answered within an hour, please allow up to 24 hours for a reply to your support inquiry.
3. Are my downloads compatible with my MP3 player?
Yes. Your downloads are 100% compatible with your mp3 player.
All of your downloads are stored in the iVideo Converter folder inside your Music folder. Downloads can be imported from the iVideo Converter folder into your media player library and transferred to your mobile device.
For instructions on importing music into iTunes, click here.
For instructions on importing music into Windows Media Player, click here.
4. Can I burn my downloads to CDs?
Yes. Your music downloads can be burned to CDs and played in your home or car stereo.
All of your downloads are stored in the iVideo Converter folder inside your Music folder. Downloads can be imported from the iVideo Converter folder into your media player library, then burned to CDs.
For instructions on burning CDs with iTunes, click here.
For instructions on burning CDs with Windows Media Player, click here.
5. Will my membership be automatically renewed when it ends?
No, your membership will not renew automatically at the end of your membership period.
When your membership expires you can purchase a new membership to continue your service. View the available Pro membership options here.
iVideo Converter does not offer any automatically renewing membership options, nor do we have any recurring fees. Members are charged a one-time membership fee at the time of registration.
Lifetime Unlimited memberships have no expiration date and never require renewal.
6. Will my downloads be saved if I restore my computer or install iVideo Converter on a new computer?
iVideo Converter saves your downloaded and converted files on your hard drive. We do not remotely store member downloads or download records.
If you have restored your computer or if you install iVideo Converter onto a new computer your downloads will not appear in the program library unless you manually move them to the iVideo Converter download folder on the new or restored computer.
It is recommended that you back-up your downloads to an external device, such as an external hard drive or CDs in case you need to restore your computer, otherwise your downloads will be lost.
7. Can I install the program on more than one computer?
Yes, you can. You can install the program on up to 5 computers with your membership.
To install the program onto additional computers, simply login to the Members Area using the computer onto which you wish to install the program and follow the installation instructions.
You can login to the Members Area here.
8. I have forgotten my username and/or password for the Members Area login.
iVideo Converter does not issue unique usernames or passwords for Members Area access. Your membership is authenticated using your full name and the email address you provided during registration.
To login to the Members Area, enter your full name and the email address you provided during your registration into the Members Area login form, then click the "Login" button. You can access the Members Area login page here.
If you can't remember the email address you used during registration or are having trouble logging into the Members Area, please email our support department.
9. How do I cancel my iVideo Converter membership?
If you purchased a membership and wish to cancel, please send a membership cancellation request email to support@ivideoconverter.com and include "Membership Cancellation" in the subject line.
In order to receive a refund, your email should include the following information (from purchase confirmation email):
Please provide as much of the information as possible. Membership cancellation emails received with inadequate information will be returned with a request for additional transaction details. At minimum, please provide your Full Name, Date of Purchase, Type of Card, Last 4 Digits of Card and your Email Address.
Membership cancellation requests must be received within 60 days of the date of purchase in order to receive a refund (as per the Terms and Agreements of membership). Membership cancellation requests received later than 60 days from the date of purchase will not be eligible for a refund.
10. I have a membership, but am being asked to pay again to reinstall the program. Why?
If you have a membership you must use the Members link in the upper-right corner of our webpage to access the Member Login page.
If you are being asked to pay for an additional membership it is because you are not using the Members link and are proceeding through the registration path for new members.
If you have an active membership, please use the Members link and login to the Members Area to reinstall the Pro version of the program.